At JPRestaurants, we’re committed to keeping customers, employees and islanders as a whole safe, through the use of technology in our restaurants and cafés, creating clean, safe environments to visit and work in, and providing clear training and policies for our employees.

CLEANING AND SANITIZATION

We’ve gone beyond our standard cleaning and sanitization routines, and ensure that frequently-touched surfaces and bathrooms are sanitized on a regular basis throughout the day, using anti-viral cleaning products which are safe for a catering environment.

HAND HYGIENE

We have strict hand-washing protocols for staff, and ensure all employees and customers have easy access to hand sanitizer and hand-washing facilities on site, which include separate hand washing areas and changing rooms for staff to use.

FOOD HANDLING PROCESSES

Our normal food handling and internal health and safety processes go a long way to prevent the spread of illnesses, and we’ve taken these even further since the outbreak of Covid-19. These include specific agreed procedures to investigate any reports of customers falling ill after dining with us and staff training, which includes a requirement to not be in work when ill (or during a period of 48 hours after the symptoms of gastroenteritis have stopped).

We also follow HACCP (“Hazard Analysis and Critical Control Point”) procedures to ensure safe food handling. The Government of Jersey Environmental Health has awarded all of our restaurants and cafés a 5* rating, which means all JPRestaurants outlets are excellent performers, fully compliant with the law and adopt best practice with an overall very high standard of food safety management practices.

FACE MASKS

We introduced policies on face masks for staff before this became mandatory in Jersey. For the safety of staff and customers, staff wear clean, well-fitting masks while working, in addition to maintaining physical distancing where possible.

In line with Government guidelines, we also ask guests to wear face masks when on our premises. Masks must remain on until your food or drinks arrive, and must be put back on before you leave the table.

PHYSICAL DISTANCING

We’ve ensured that our restaurants are clearly marked and laid out to maintain adequate physical distancing. On top of this, staff have received training on how to maintain physical distancing as much as possible, both between themselves and colleagues and themselves and customers, meaning our customers will still receive the same great service without unnecessary proximity.

CONTACTLESS ORDERING

You can now order drinks online with our Banjo app. While our teams are on hand to help, this technology lets customers order at their own pace, and reduces the amount of time in close proximity where this can be helped.

CLICK & COLLECT

For customers who wish to enjoy our dishes from the comfort of their own home, we’ve introduced Click & Collect at Banjo and our Jersey Crab Shack restaurants. Dishes and drinks can be ordered and paid for from our websites, with the customer selecting the collection time, reducing the amount of time waiting to collect an order.

TRACK & TRACE

We’ve launched a digital Track & Trace system to help facilitate contact tracing. The system we use makes a record of a guest’s visit, which is securely held by our data provider. In the event of a positive case being traced to one of our restaurants, we can use this data to quickly and accurately identify anyone who has been in close proximity with the individual to help Jersey’s Contact Tracing team.

TEMPERATURE CHECKS, WORKFORCE TESTING, AND SYMPTOM DECLARATIONS

We’ve installed temperature cameras in our restaurants and cafés to ensure sure that anyone who enters our restaurants isn’t showing signs of a fever.

We have had a large take-up of employees using the Government of Jersey’s voluntary Workforce Testing programme, and will provide full pay to any employee isolating receiving a positive test through this screening programme.

As an extra precaution, we ask all employees to declare that they (and their household) are symptom-free at the start of every shift.

STAFF PAY WHILE ISOLATING

It is strict policy that no member of staff can attend work while they or a member of their household are isolating due to a positive test or Covid-19 symptoms. In order to support staff who are isolating, we’ll top up any Isolation Benefit to ensure that staff receive their full contractual salary while isolating due to symptoms in their household.

GOVERNMENT GUIDELINES

We’ve adapted our service to meet the latest Government and Visit Safe guidelines. This means that things might be a little different when you visit us, but we’re doing all we can to ensure you have a great time.

The changes include restrictions on alcohol, so you’ll only be able to order alcoholic drinks if you’re having a meal (a main course, or two first courses). You won’t be able to order additional alcohol after you’ve finished eating. Guests will also need to wear a mask until their food or drink arrives, and will not be able to have drinks at a separate table before or after their meal. We understand that these changes will mean our service is a little different to normal, but we appreciate your cooperation and understanding.